Privacy Policy

Ashirwadam.com (hereinafter referred to as "the Website"), a sister concern of Brainamaze, is committed to protecting the privacy of its users. This policy outlines how we collect, use, and safeguard your information.

1. User Consent

By accessing and using this Website, you indicate that you understand and expressly consent to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using the Website. Your continued use confirms your unconditional consent to our collection and processing of your personal information as described herein.

2. Collection of Personal Information

To provide a personalized shopping experience for our gemstones, healing stones, and accessories, we collect information including:

  • Registration Data: Name, phone number (verified via OTP), email address, and optional details such as date of birth.

  • Order Information: When booking a paid service or purchasing a product, we collect billing addresses and contact details.

  • Financial Data: Payments are processed via secure third-party gateways. We do not store your credit/debit card numbers or CVVs on our servers.

  • Log Files & Cookies: We use cookies to recognize your browser, track session data, and personalize your experience. You may disable cookies in your browser settings, though some features of the Website may then become inaccessible.

3. Purpose and Use of Data

We use the collected data for the following purposes:

  • Personalization: To suggest products (crystals, accessories) that align with your stated interests or astrological preferences.

  • Communication: To send order updates, newsletters, and promotional offers via SMS or email.

  • Analysis: To monitor traffic, troubleshoot technical issues, and improve our website layout and product offerings.

  • Charging Process: While we use birth details to charge gemstones with specific mantras through our astrologers, this data is used exclusively for the fulfillment of your order.

4. Commitment to Security

  • Protection: We employ physical and electronic security measures to guard against unauthorized access.

  • Encryption: Transactional data is handled over a secured SSL layer.

  • Non-Disclosure: We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Deletion

If you wish to delete your Ashirwadam profile and associated personal data, you may navigate to the "Account Settings" in the side menu or contact our support team. Once processed, your personal data will be removed, subject to any legal or statutory retention requirements (such as tax records).

6. Children’s Privacy

Ashirwadam.com is intended for users who are at least 18 years of age. We do not knowingly collect personal identifiable information from children under the age of 13. If you believe a child has provided us with data, please contact us immediately for deletion.

7. Disclaimer

The Website is not responsible for the privacy practices of third-party links found on our site. We advise users to read the privacy policies of any external websites they visit. Furthermore, while we provide energized stones, we do not provide solutions for mental health crises. Users experiencing thoughts of self-harm are urged to seek professional medical help immediately.

8. Grievance Officer

In accordance with the Information Technology Act 2000, the details of our Grievance Officer are provided below for any concerns regarding data breach or policy discrepancies:

  • Email: support@ashirwadam.com